Coinsights

Support

We usually reply within 2–3 working days.

Questions, bugs, feedback or account requests: cognizeapp@gmail.com

Common questions

The identification looks wrong

On the result screen tap “Confirm what this coin is” and set the country, coin type and year. The value is then recalculated from verified catalogue data. Photos of both sides, filling the frame, on a plain background, in even light with no glare give the best result.

How is the value calculated?

From a structured coin catalogue: catalogue value for the type, adjusted for the estimated condition, rarity, key dates and precious-metal content. It is an estimate for a genuine, unaltered coin — real value depends on authenticity, exact variety and current demand. It is not an appraisal.

Manage or cancel Premium

Premium is billed through your Apple ID. Open the iOS Settings app → tap your name → Subscriptions → Coinsights → cancel or change. Cancel at least 24 hours before renewal to avoid the next charge.

Restore a purchase

Profile → Restore purchases, signed in with the same Apple ID used to buy.

Delete my account and data

Profile → Delete account. This permanently removes your account, saved coins and their images. You can also email us to request deletion.

Should I clean my coin?

No. Cleaning a collectible coin almost always lowers its value, often significantly. Leave it as it is and, if it may be valuable, show it to a professional.